Frequently Asked Questions

Question 1

Will Payflow work with my Shopify theme?

Accepted Answer

Yes. Payflow uses native Shopify Functions, which run server-side at checkout. No theme code modifications are required and it works with any Shopify theme, including headless setups.

Question 2

How many customizations can I create?

Accepted Answer

Shopify allows up to 25 active and 25 testing customizations per type (payment and delivery), shared across all apps. Within each customization you can combine multiple actions and conditions, so most stores need only a few rules.

Question 3

Can I hide a payment method for specific countries?

Accepted Answer

Yes. Use the Shipping Country condition with 'Is not any of' to show a method only for selected countries, or 'Is one of' to hide it only within certain countries. This is one of the most popular use cases.

Question 4

Does Payflow support B2B payment rules?

Accepted Answer

Yes. Payflow supports native B2B conditions on all Shopify plans, including 'Customer is B2B' and 'B2B company name'. Show invoice payment or net terms exclusively for B2B company accounts — or use customer tags for the same result.

Question 5

Can I add a fee to Cash on Delivery?

Accepted Answer

Yes. Shopify doesn't natively support payment method fees, so Payflow implements a COD fee by embedding it in a dedicated shipping rate. The fee appears as part of the shipping cost, and Payflow controls when this rate is shown. No post-purchase order edits needed.

Question 6

Does it work with Shopify Markets?

Accepted Answer

Yes. Use the Shopify Market condition to trigger rules per market — ideal for regional payment method availability, localized names, or market-specific shipping options.

Question 7

Can I rename Shop Pay, PayPal, or Apple Pay?

Accepted Answer

No. Logo-based payment providers (Shop Pay, PayPal, Apple Pay, Google Pay, Klarna, Afterpay) cannot be renamed — Shopify enforces this at the platform level. You can still hide or reorder them. All other methods can be freely renamed.

Question 8

Can I hide express checkout buttons?

Accepted Answer

Yes. Payflow can completely hide express checkout buttons like Apple Pay, Google Pay, Shop Pay, and PayPal Express on all plans. Hiding them only from the express row or only from the payment list requires Shopify Plus.

Question 9

Does Payflow charge commission on orders?

Accepted Answer

No. Payflow does not take any commission on your orders or COD fees. You only pay the subscription price — there are no hidden charges or per-order fees.

Question 10

Will rules apply to all my sales channels?

Accepted Answer

Payflow customizations apply to the Shopify checkout, including draft order checkout links. They do not affect manual admin orders, Shopify POS, or third-party sales channels that bypass the standard checkout flow.

Frequently Asked Questions

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